How to raise and track support tickets

Glowr includes a built-in support ticket system. You can raise issues, track their status, and receive replies — all from within your dashboard.

Creating a ticket

1. 1.Click "Support" in the sidebar.
2. 2.Click "New ticket."
3. 3.Enter a clear title for the issue.
4. 4.Describe the problem — the more detail, the faster we can help.
5. 5.Set urgency: Routine (standard response), High (affects your data or billing), or Critical (complete loss of access or data).
6. 6.Click "Submit ticket."

You'll receive a short ticket reference number (e.g. TKT-A1B2) once submitted. Use this to refer to the issue if you follow up.

Ticket statuses

• ●Received — your ticket has been submitted and is in the queue.
• ●Reply sent — the team has responded. Check the ticket for the reply.
• ●Resolved — the issue has been marked resolved by the team.
• ●Closed — the ticket has been closed (typically after resolution and no further response).

Viewing your tickets

All your tickets are listed in the Support section of the dashboard, sorted newest first. Click any ticket to view the full conversation history and any replies.