We've got you.
Glowr includes creator IT support — because running a creator business means things will break, and you need someone who actually understands the platforms you depend on.
Open a ticket in-app
Log in and go to Support. Describe the issue — what platform, what you expected, what you saw. The more specific, the faster the fix.
We diagnose and respond
Our team investigates with full context from your account — sync logs, platform health data, and error history. No scripted replies.
Problem solved
Most sync and integration issues are resolved within 24 hours on Pro. Rise and Spark plans use email support with 48–72h response time.
Common issues
Something stopped syncing
A platform stopped updating in your dashboard. Could be an auth token expiry, API change, or platform outage. Glowr flags these automatically — reconnecting usually fixes it in seconds.
Reconnect a platform →My revenue numbers look wrong
Revenue can look off for a few reasons: a platform synced partially, a manual entry is miscategorised, or the confidence score is pulling estimated data. Check the confidence badge next to each source.
Review revenue sources →My metrics don't match the platform
Platform APIs sometimes have a reporting delay of 24–72 hours. Glowr shows you when data was last pulled so you know if you're looking at real-time or slightly delayed numbers.
Check sync timestamps →AI insights aren't showing up
Insights require ≥70% platform coverage and data that's less than 24 hours old. If a platform is stale or failed, insights pause until the data is healthy again.
Check platform health →Support by plan
Have an account?
Open a support ticket directly, or read the FAQ for instant answers.